Terms of Service

1. Acceptance of Terms

By accessing or using the CloudPerx website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use our services.

These Terms constitute a legally binding agreement between you ("Client," "you," or "your") and CloudPerx ("we," "us," or "our").

2. Services

CloudPerx provides cloud consulting, migration, managed services, and related technology services. The specific scope of services will be defined in individual Statements of Work (SOW) or service agreements between CloudPerx and the Client.

3. Client Responsibilities

As a Client, you agree to:

• Provide accurate and complete information necessary for service delivery
• Grant appropriate access to systems, data, and resources as required
• Designate a qualified point of contact for project coordination
• Review and approve deliverables in a timely manner
• Comply with all applicable laws and regulations
• Maintain the confidentiality of any credentials or access provided

4. Intellectual Property

Our Content

All content on the CloudPerx website — including text, graphics, logos, images, software, and code — is the property of CloudPerx and is protected by copyright, trademark, and other intellectual property laws.

Client Content

You retain ownership of all content, data, and materials you provide to us. By sharing content with CloudPerx, you grant us a limited license to use it solely for the purpose of delivering our services.

Deliverables

Upon full payment, Client-owned deliverables (such as custom code, configurations, and documentation) become the property of the Client as specified in the applicable SOW.

5. Payment Terms

• Fees are as specified in the applicable SOW or pricing page
• Invoices are due within 30 days unless otherwise agreed
• Late payments may incur interest at 1.5% per month
• All fees are exclusive of applicable taxes
• CloudPerx may suspend services for invoices overdue by more than 60 days

6. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information disclosed during the engagement. This obligation survives termination of the business relationship for a period of 3 years.

7. Limitation of Liability

To the maximum extent permitted by law:

• CloudPerx shall not be liable for indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the fees paid by the Client in the 12 months preceding the claim
• We are not liable for damages caused by third-party services, client actions, or force majeure events

8. Service Level Agreements

For managed services, specific uptime guarantees and response times will be defined in the applicable service agreement. CloudPerx will use commercially reasonable efforts to meet these commitments.

9. Termination

• Either party may terminate a service agreement with 30 days written notice
• CloudPerx may terminate immediately for breach of these Terms or non-payment
• Upon termination, Client is responsible for payment of all services rendered through the termination date
• Client data will be made available for retrieval for 30 days post-termination

10. Disclaimer of Warranties

Services are provided "as is" without warranties of any kind, express or implied, except as expressly stated in a service agreement. CloudPerx does not warrant that services will be uninterrupted, error-free, or completely secure.

11. Indemnification

You agree to indemnify and hold harmless CloudPerx from any claims, damages, or expenses arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be resolved through arbitration in Dubai under the rules of the Dubai International Arbitration Centre.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to this website. Continued use of services after changes constitutes acceptance of the modified Terms.

14. Contact

For questions about these Terms, contact us at contact@cloudperx.com or call +971 50 903 6193.